Privacy Policy

Effective Date: 22/08/2024

Cloudnine Retail Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cloudnineretail.co.uk, make a purchase, or otherwise engage with our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

Personal Information: When you purchase a product, create an account, or contact us, we may collect the following information:

Name
Email address
Mailing address
Phone number
Payment information (e.g., credit card details, billing address)

Non-Personal Information: We may collect non-personal information about you, such as browser type, operating system, IP address, and browsing behavior on our website.

2. How We Use Your Information

We use the information we collect in the following ways:

To Process Transactions: To process your orders and payments, and to deliver your purchased products.
To Improve Customer Service: Your information helps us respond to your customer service requests and support needs more effectively.
To Personalize Your Experience: We may use your information to understand your preferences and tailor our services to better meet your needs.
To Communicate with You: We may use your contact information to send you order updates, newsletters, promotional offers, or respond to inquiries.
To Improve Our Website: We may use feedback from you to improve our products and services.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to others. However, we may share your information with third parties in the following situations:

Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, sale, or acquisition, your personal information may be transferred as part of that transaction.

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. This includes using encryption, secure servers, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand your preferences and improve your user experience.

Types of Cookies We Use:

Essential Cookies: Necessary for the operation of our website.
Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
Targeting Cookies: Used to deliver relevant ads to you based on your interests.

You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

6. Your Rights

You have the right to:

Access Your Information: Request access to the personal information we hold about you.
Rectify Your Information: Request corrections to any inaccurate or incomplete information.
Delete Your Information: Request the deletion of your personal information, subject to certain exceptions.
Object to Processing: Object to our processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us at info@cloudnineretail.co.uk.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Cloudnine Retail Ltd
Email: info@cloudnineretail.co.uk
Address: 4971,182-184 High Street North,East Ham,London,E6 2JA,United Kingdom.